Politique de remboursement

30-Day Returns (Prints Only)

We accept returns on open edition, prints within 30 days of delivery.

Special editions, original artwork, framed paper prints, and stretched or framed canvas prints are not eligible.

To start a return, you can contact us at info@thebluart.com. Items sent back to us without first requesting a return will not be accepted. 

 

Return Conditions

You’ll need the receipt or proof of purchase. 

Your print must be in the same condition you received it.

Please re-package the print exactly as it arrived to minimize damage in transit.

Return shipping costs are the responsibility of the collector.

A refund will be issued once the print reaches our studio and passes inspection.

 

Damages or Wrong Item

Inspect your order upon arrival. If it’s defective, damaged, or incorrect, contact info@thebluart.com right away so we can make it right.

 

Non-Returnable Items

Original artworks

Special edition prints

Framed canvas prints

Sale items or gift cards.

If you’re unsure whether your item qualifies, email us before shipping.

 

Exchanges

For a different item, please contact info@thebluart.com and arrange a return your item. Once your return is accepted, place a new order for the replacement.

 

EU 14-Day Cooling-Off Period

If your order ships to the European Union, you may cancel or return it within 14 days for any reason. Items must be in their original condition.

 

Refunds

We’ll notify you once we’ve received and inspected your return.

If approved, a refund will be issued to your original payment method within 10 business days.

Please allow extra time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since approval, contact info@thebluart.com.